Privacy Policy

1. About This Policy

DraggedTo (“we,” “us,” “our,” or “Company”), operating under Ministry of Styling & Events Pty Ltd (ABN 27 673 569 643), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our website (draggedto.com.au), use our services, or interact with us.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

2. Information We Collect

2.1 Information You Provide Directly

Booking & Event Information:

  • Name, email address, phone number
  • Event date, location, type, and number of guests
  • Performer preferences and customization requests
  • Payment information (processed securely; we do not store full card details)
  • Special requirements, accessibility needs, or other event details

Communication:

  • Emails, messages, and inquiries through our website or contact forms
  • Feedback, reviews, and survey responses

Account Information:

  • If you create an account, username, password (encrypted), and profile details

2.2 Information Collected Automatically

Website Usage:

  • IP address, browser type, operating system
  • Pages visited, time spent on site, referral source
  • Cookies and similar tracking technologies
  • Device information

Booking & Service History:

  • Records of bookings, communications, and transactions
  • Performance notes and event outcomes

2.3 Information from Third Parties

  • Payment processors (for transaction verification)
  • Google Analytics (aggregated website usage data)
  • Social media platforms (if you interact with us there)

3. How We Use Your Information

We use your information to:

  • Process Bookings: Confirm events, communicate booking details, arrange performers and logistics
  • Provide Services: Deliver drag entertainment, event management, and related support
  • Contact You: Respond to inquiries, send booking confirmations, updates, and follow-ups
  • Payment & Billing: Process deposits, invoices, and payments
  • Marketing: Send promotional updates, newsletters, and event announcements
  • Improve Services: Analyze user behavior, gather feedback, improve our website and offerings
  • Legal Compliance: Meet legal obligations, resolve disputes, enforce agreements
  • Safety & Security: Detect fraud, protect our systems and team members

4. Information Sharing & Disclosure

We do not sell, trade, or share your personal information with third parties for marketing or commercial purposes.

We only share your information when necessary to deliver our services or comply with legal obligations:

  • Performers & Team Members: Event details, performer preferences, and client contact information (only as needed to arrange and deliver your booked entertainment)
  • Service Providers: Payment processors, email platforms, website hosting, and analytics tools (all bound by confidentiality agreements and data protection obligations)
  • Legal Requirements: Law enforcement, regulatory bodies, or courts if legally required to do so
  • Business Transfers: In the event of a merger, acquisition, or restructure of our business operations

We ensure all third parties who handle your data comply with the Australian Privacy Principles and other applicable privacy laws. We do not disclose information to unrelated businesses or advertising networks.

5. Data Security

We implement appropriate security measures to protect your personal information:

  • Encrypted payment processing
  • Secure website (HTTPS)
  • Access controls limiting who can view your information
  • Regular security reviews

However, no online system is completely secure. You are responsible for maintaining the confidentiality of any account passwords.

6. Data Retention

We retain your information:

  • Booking Records: During the booking period and for 7 years after event completion (for accounting/tax purposes)
  • Communications: As long as necessary to fulfill requests or comply with legal obligations
  • Marketing Lists: Until you unsubscribe
  • Website Analytics: Per Google Analytics default retention settings (typically 14-26 months)

You can request deletion of your information subject to legal and business requirements (see “Your Privacy Rights” below).

7. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

  • Access Your Information: Request a copy of personal information we hold about you
  • Correct Your Information: Request corrections to inaccurate or outdated information
  • Opt Out of Marketing: Unsubscribe from promotional emails or marketing communications anytime
  • Privacy Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us (see “Contact Us” below).

8. Cookies & Tracking

Our website uses cookies for:

  • Session management and user preferences
  • Website analytics (Google Analytics)
  • Remembering booking preferences

You can disable cookies in your browser settings, but some website features may not function properly.

Our website may link to third-party websites (social media, booking platforms, etc.). We are not responsible for their privacy practices. Review their privacy policies independently.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes via email or website notice. Your continued use of our services constitutes acceptance of updates.

11. Contact Us

For privacy inquiries, access requests, complaints, or to opt out of communications:

DraggedTo
Ministry of Styling & Events Pty Ltd
ABN 27 673 569 643
Email: brendon@draggedto.com.au
Phone: 0478 762 913
Address: 1K Raleigh St, Windsor VIC 3004

Australian Information Commissioner: If you have a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

12. Children’s Privacy

Our services may include age-appropriate entertainment and events. We do not intentionally collect personal information from children under 13. Parents/guardians are responsible for supervising children’s access to our website. If we become aware of information collected from children under 13, we will delete it promptly.

Performers delivering youth-friendly services hold appropriate Working with Children’s Checks as required by law.

Effective Date: August 2026
Policy Version: 1.0